FAQ
You may have questions and we certainly have answers! Check out our most frequently asked questions below. Need more help? Get in touch with our team!
GENERAL
How do I choose the appropriate grind setting when ordering roasted coffee?
Whole Bean - For homes that have a grinder to grind fresh at home, 10/10 recommend for super fresh coffee
Drip - (Medium-Coarse) Regular coffee machines
Pourover - (Medium) For Hand Brewing pourover coffee -V60s, Kalitas, etc
Chemex - (Medium-Coarse) For brewing with a Chemex
French Press - (Coarse) For brewing with a French Press
Espresso - (Finest) For brewing espresso
Cold Brew - (Coarsest) For making cold brew
What's the difference between Espresso and Filter beans on your bags?
These are recommendations! You can use coffee however your heart desires. We've just found that these coffees work particularly well in these brew methods.
But go off, use an Espresso Blend for Cold brewing, you might be surprised you like it!
What's the best way to store coffee?
We recommend storing your coffee in an opaque airtight container at room temperature. This definitely helps keep your coffee fresh as possible!
I live in NYC, where can I buy your coffee?
We have our own retail locations open, including our Flagship store in Williamsburg that has our coffee available for purchase. We also have a variety of wholesale accounts and can also be found in certain Wholefoods.
Click here to see the full list of Partners Locations.
Can I use multiple discount codes on a single order?
Unfortunately due to system limitations, a single discount code can be used per transaction.
How do I choose a coffee that's right for me?
First think about what flavor profile you like. All of our coffee have flavor notes listed to help guide folks to a preference they might enjoy. And if you have any questions use our chat feature to ask one of our Coffee Experts for suggestions!
What do I do with my older coffee beans, is it unsafe to drink?
As long as coffee is stored properly, it is definitely still safe to consume. Just know that the longer coffee sits it loses some of the gases and flavor that make coffee as good as it can be!
How do I get your cafe's cold brew at home?
If you live in NYC and are able to visit our cafes, we currently sell our cold brew cans that you can easily take home.
If you are outside of the NYC area unfortunately we currently are unable to ship these cans but never fear you can make cold brew at home, the coffee we used for this is our Brooklyn Blend!
What's the shelf life on coffee?
The best time to use coffee is up to 4 weeks after it's roast date. Good tips to store coffee is in an airtight container, room temperature and out of direct sunlight. This definitely helps keep the shelf life longer!
Shipping
All questions related to our second favorite subject: shipping.
Do you ship overseas?
Not at this time!
How long will it take to get my orders?
It depends on your location and date of order placed. Orders will usually arrive within 3-8 business days after order.
I placed my order a week ago and still haven't received it. Did it get lost?
First, check the tracking number that gets emailed to you upon shipping. If you chose USPS and the tracking states that the package has been delivered, call your local post office.
Often they have it there waiting to be claimed.
If you live on the West Coast and ship UPS Ground, please keep in mind that your package will take 5-6 business days to reach you or 7-8 days including the weekend. Once the package has left the facility, it is out of our hands. If your package is lost or delivered incorrectly please reach out to help@partnerscoffee.com.
Where do you ship to?
We ship to all US states, as well as Armed Forced addresses. At this time, we are not able to ship internationally. We are actively looking for a way to ship overseas that will ensure coffee freshness but we’re not quite there yet!
